Customer Service | Apex Solar Power

SERVICE & MAINTENANCE

Whether your system was installed by us or another company we can help you out. We have worked on all types of solar systems and have experienced technicians that can diagnose your system and have it back performing at a top notch level. Also, we are qualified to work on your EV charging stations and battery backup systems. Book a service call with us today to get your system where it should be.


✓ Meter Swap	✓ Site Assessment	✓ Critter Guard Installation
✓ String Inverter Replacement	✓ Inverter Troubleshooting	✓ Roof Leak Evaluation
✓ Micro Inverter/Optimizer Replacement	✓ Monitoring Troubleshooting & Support	✓ Module Replacement
✓ PV System Removal	✓ PV System Re-Installation	✓ Full System Operation Check
✓ Consulting	✓ System Upgrades	✓ And More!

Have a question?

We have an answer!

For immediate assistance, call us during our regular business hours

(M-F, 8:30AM-5PM EST).

For all other questions or concerns, you can reach out to our Customer Service team directly or fill out the form here to get right into our queue for a follow-up call.

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Frequently Asked Solar System Owner Questions

How do I know my solar system is working?

There is a light with the word power next to it. If the light is solid green your system is working.
How do I access my monitoring portal?

We will send you a link to your preferred email that brings you to your monitoring portal. Once in the portal, you will create a password. You will then be redirected to the login page. You will use your email as your username and the password you just created to login.
Why does my utility bill show different production numbers?

Most utility companies only measure the difference between what your home consumes and what your system produces. To understand total consumption, you would need to add your system kWh production for the month and add it to your billed kWh consumption for that month.
How do cloudy days & snowfall affect my solar production?

Direct sunlight provides the best solar output, but even when it’s overcast, cloudy, or rainy solar panels with still capture and diffuse indirect sunlight. When it comes to snow, it will eventually slide off of your panels on its own. The heat radiated from the dark panels aides in melting the snow and the angle of the panels helps the snow to slide off.
What happens when the power goes out?

If you solar system is connected to the grid and the power goes out your system will shut off as well. This is to protect line workers from being injured when your system is feeding power back into the grid.

However, there are battery backup options if you would like to keep your power on when everyone else’s goes out.

“Our Solar Panels were installed in 1 day, quick and trouble free. The salesman, site manager and installers were very professional and great to work with. They answered all our questions promptly and thoroughly. We can monitor our solar production on our computer or iphone. The panels look great on our roof. We are very happy we went with Apex for our solar needs.”

Cheryl S. // QUEENSBURY, NY

“It has been saving us money. Our electric bill went down significantly for the past two months… Everything was explained to us – everything from A to Z… Now we have solar on both the house and the shed that Apex built for us and we love them.”

The Falu Family // ALBANY, NY

“From the first point of contact to the installation, everything was seamless and taken care of. We felt confident working with everyone at Apex and we had a great experience. The installers worked so fast, and they were all very kind to our kids.”

The Mackey Family // KEENE, NY

“(During the installation) I was here the whole time, the installers were very polite, respectful and courteous. When I first got my electric bill that was normally $250 a month in the summer, it was $17.90 and I said ‘Well! Now this was worth it!"

Mary S. // MALONE, NY